IDR is seeking a Helpdesk Technician for one of our top clients in the Malvern area. Our client is a quickly growing company with a national presence.
 

If you are looking for a team oriented, positive company culture with room for growth please apply today!
 

Helpdesk Technician Overview:
 

• Provide customer service support for IT hardware and software
• document troubleshooting steps and solutions 
• Provide on call support as needed 
• Utilize ticketing system to escalate and track issues
• Participate in some vendor selection, process improvement, project management activities
• Provide excellent customer service
• Stay up to day on trends and best practices

Job Requirements

Service Desk Technician Requirements:
 

• 1+ year of Helpdesk/IT Support experience
• Knowledge and understanding of technical support best practices
• Strong understanding and experience with help desk ticketing systems
• Well rounded IT support knowledge including MS Office, Windows OS, laptops, tablets, mobile devices, etc
• Support of clinical applications preferred 
• Excellent customer service experience 
• Strong customer service capabilities