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Service Account Manager

Location: Norcross, Georgia
Job Category: Project Management

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Service Account Manager

IDR’s client is seeking a Service Account Manager to join its growing team in Niantic, CT!

Responsibilities of the Service Account Manager include:

• Responsible for supporting low voltage, phone systems, audio, and security technologies.
• Responsible for documenting work in excel and performing work thorough Outlook email.

Required Skills/Experience of the Service Account Manager includes:

• 3-5+ years’ technical customer service experience.
• Will work closely with project coordinators and handle all client requests, break/fix, and troubleshooting.
• Must be proficient in core operating systems including: ServiceNow, WorkMarket/FIT, MS Excel, and MS Outlook.
• Dispatching/scheduling experience.
• High school diploma required.
• Certificate from a Technical School or an associate degree is preferred.

What’s in It for You:

• Join a flexible, friendly, laid back atmosphere that fosters teamwork
• Be part of a collaborative, Agile organization
• Enjoy extremely competitive compensation and benefits package
• Join an extremely secure organization that offers job stability
• Advance your career by joining an organization that believes in promoting from within
• Full Benefits: Medical, Dental, Vision, Life, Long Term Disability, etc.

Why IDR:

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 6 years in a row

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