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Application Support Analyst

Location: Denver, Colorado
Job Category: End User Support / Helpdesk

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IDR is looking for a Application Support Analyst for one of our Fortune 200 Healthcare clients in Denver, CO. This position will be a 12+ month contract with potential for multi-year extensions. The ideal candidate will have hands on experience supporting applications and analyzing where Understanding where security protocols may be causing ticketing issues, then assist in resolving these issues for end users.

 

Responsibilities of the Application Support Analyst

• Front-end application support
• Understanding where security protocols may be causing ticketing issues
• Helping triage access and logins
• Customer Service and experience working with end users

 

REQUIRED of the Application Support Analyst

• 4-6 years of experience of Application Support 1, 2, 3 (looking for someone who falls between a level 2 and 3, more senior)
• Front-end application support
• Ticketing system experience

 

NICE TO HAVE of the Application Support Analyst

• ServiceNow
• Healthcare Application Support

 

What's in it for you?

• Diverse team, team-oriented focus
• Collaboration, innovation, and service excellence are central to their core values
• Casual dress code
• Excellent work-life balance
• Sense of community within the company

 

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 6 years in a row
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 6 years in a row

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