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Customer Support Specialist

Location: tampa, Florida
Job Category: End User Support / Helpdesk

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IDR is seeking multiple Technical Support Specialists to join one of our healthcare technology clients in Tampa, FL. If you are looking for an opportunity to join an established organization with the opportunity to further your career, please apply today!

Position Overview for the Technical Support Specialist:

• Provide assistance and answer questions on the company's software product and 3^rd party products
• Clearly document work performed using the CRM
• Follow up on previous tickets submitted with the customer to ensure resolution is met
• Manage customer communication

Required Experience for the Technical Support Specialist:

• 1+ years of customer service, marketing, or healthcare experience
• Experience working with a CRM
• Healthcare experience is preferred, specifically with healthcare EDI
• Must be a team player and eager to learn
• Excellent verbal and written communication skills

What’s in it for the Technical Support Specialist?

• Full Benefits! (Medical, Vision, Dental, and more!)
• Competitive compensation
• Opportunity to get in with an industry leading organization
• Team-oriented culture

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 6 years in a row

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