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Tier 1 Support Agent


Location: Allen, Texas
Job Category: End User Support / Helpdesk

Help Desk Analyst - Tier 1

One of IDR's top clients is hiring for a Help Desk/Tier 1 Support Analyst to join their team in Dallas, TX for a contract to hire opportunity! The Tier 1 Support Agent will start out 100% remote and will eventually be required to go onsite!

 

This person will be apart of a call center environment providing tier 1 level support to customers and will be troubleshooting hardware and software issues! The ideal candidate should have TOP NOTCH customer service skills!

 

Top Skills:

  1. At least 6+ months of experience providing tier 1 support to customers
  2. Must have an A+ Certification and a Network+ or Security+ Certification!
  3. Must have an Associates or Bachelors degree in IT (or related field)

 

WHY IDR?

 

Interested? APPLY TODAY! Interviews are being set up immediately!


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