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Voice NOC Technician (All Shifts)


Location: Longmont, Colorado
Job Category: End User Support / Helpdesk

IDR is looking for a Voice NOC Technician for one of our Global Technology clients, HERE in Longmont, CO. The ideal candidate will have 2+ years of experience in technical support, with a strong background troubleshooting trunk groups (SIP, ISUP, PRI, CAS, etc.), performing call traces and has an understanding of SS7, SIP and TDM signaling protocols.

Qualifications: 

  • High school diploma required, however an Associate's Degree with an emphasis in Computer Science, MIS, Telecommunications, Networking, or a related field preferred
  • 2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment required
  • Experience with troubleshooting trunk groups (SIP, ISUP, PRI, CAS, etc.) and performing call traces
  • Understanding of SS7, SIP and TDM signaling protocols
  • Solid understanding of the OSI model
  • Ability to navigate Cisco CLI
  • SONUS troubleshooting experience highly preferred

Benefits: 
  • Flexible schedule 
  • Relaxed dress code 
  • Matching 401K 
  • Benefits and Health Insurance 
  • Tuition reimbursement (up to $2,500)
  • Free parking 
  • As well as many others! 

Why IDR?
  • 20+ Years of Proven Industry Experience in 4 major markets
  • Dedicated Engagement Manager who is committed to you and your success
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 6 years in a row
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 6 years in a row

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