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Help Desk Coordinator

Location: Dubuque, Iowa
Job Category: End User Support / Helpdesk

IDR has an exciting new opportunity for a Help Desk Coordinator in Dubuque, Iowa. This person will be working with a variety of different technologies and will be handling issues both over the phone and email. For more information, Apply Now!

Position Overview for the Help Desk Coordinator:

  • Respond to customer calls and emails in a timely manner
  • Take ownership in first call resolution
  • Resolve customer issues and inquiries regarding software and tools

Required Experience for the Help Desk Coordinator:

  • 2+ years of professional experience in a similar role
  • Previous experience working in a call center environment
  • Healthcare experience would be helpful
  • Application support experience preferred
  • Must have outstanding Customer Service experience

What’s in it for the Help Desk Coordinator?

  • Full Benefits! (Medical, Vision, Dental, and more!)
  • Internal Growth Opportunities
  • Competitive compensation
  • Opportunity to get in with an industry leading organization
  • Team-oriented culture

Why IDR?

  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 6 years in a row

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